After 2 and a half days, Modern Coast Express has finally responded back to the allegations.
“On behalf of Modern Coast I would like to apologize on your experience on board our Bus. We welcome you to view the vehicle and confirm that the changes have already been done and all the valid complaints have been taken care of.
At the same time the passengers arrived safe and sound to their respective destination and on time.
The fare being paid is from One destination to another and any other items being provided as complementary i.e free WiFi, water on board, snacks to our oxygen passengers.
At the same time we have inquired and confirmed you spoke to our Branch manager on arriving and also confirmed that he listened to your complaint and advised the workshop in regards to your feedback.
Action was taken and the defective broken AC vents were replaced.
The log for the internet shows the WiFi was working and the Hostess was there at the boarding time.
The experience on your journey stating the bus was unstable might be caused in the seat you have sat as the comfort and ride experience is different from the front seats to the back seats.
We are a company proud to provide excellent service to our clients and not in the business of “Conning” passengers as that is not our goal as a company. We are a company providing service in the East Africa Region with over 17 branches across. Once again we appreciate the complaints you have brought to light which will furthermore assist us in making sure we meet the high standards our travellers expect from our Services….”
Are you satisfied by the response? Leave us your comment